Lost Access to Your Digital Copy Mid-Trip?

First, check whether it's actually lost or just hard to find — look through your email and downloads folder before assuming the worst. If your phone itself is lost or stolen, keep your passport and home license secure, since those are what you'll lean on for identification in the meantime.

File a police report if theft seems likely, and hold onto a copy for your records. Reach our support team with your original order details so we can resend your digital copy or walk you through replacement options.

Going forward, it's worth saving your IDP to a cloud drive or a second device so you're never dependent on a single phone to access it.